Overview:
Our refund and returns policy is applicable for a duration of 30 days from the date of purchase. If 30 days have elapsed since your purchase, we regret to inform you that we cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as received, with its original packaging intact.
Non-refundable items:
- Downloadable File products
To process your refund, we require a receipt or proof of purchase, along with images of the item.
Refunds:
Upon receiving and inspecting your refund request, we will notify you via email regarding the approval or rejection of your refund. Refunds are only applicable to items that are defective, damaged, or broken.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds:
If you haven’t received a refund, please check your bank account first. Contact your credit card company as it may take some time for the refund to be officially posted. If the issue persists, contact your bank, considering the processing time involved. If the problem persists, reach out to us at armaan@realmsedgellc.com.
Sale items:
Only regular-priced items are eligible for a refund. Sale items cannot be refunded.
Exchanges:
We only replace items if they are defective, damaged, or broken. If you need to exchange an item for the same product, email us at armaan@realmsedgellc.com for assistance.
Gifts:
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be issued to the gift giver.
Other:
We reserve the right to refuse 3D printing or 3D design orders deemed insulting or inappropriate. In such cases, a full refund will be issued.
Understanding “We” and “You”:
- “We” refers to Realms Edge LLC, the service provider.
- “You” refers to the customer or user engaging with Realms Edge LLC services.
Realms Edge LLC does not verify file licenses and expects customers to do so independently.
By agreeing to these terms of service, you assume legal responsibilities for using digital material sourced from places other than Realms Edge LLC. This includes, but is not limited to, 3D Files, Intellectual Property, etc.
Realms Edge Services Include:
- Personal & Natural 3D Printing
- 3D Design Service
- Prototyping Service
Need help?
For questions related to refunds and returns, contact us at armaan@realmsedgellc.com.